Frequently Asked Questions

How much is delivery?

We offer FREE delivery on orders over R500.

For orders below R500:

  • Gauteng: R35
  • Outside Gauteng: R65
How long will my order take to arrive?

Our estimated delivery times are:

  • Gauteng: 2–3 business days
  • Outside Gauteng: 3–5 business days
How can I pay for my order?

All online payments are processed securely through PayFast, our trusted third-party payment provider.

Depending on the payment options available to you, you can pay by card as well as supported digital payment methods such as Apple Pay and Samsung Pay.

Is my card information stored on the Shopnmore website?

No. Your credit or debit card details are not stored on the Shopnmore website.

Your payment information is entered and processed securely through PayFast’s encrypted third-party payment environment, helping keep your payment details protected.

What is your return policy?

We offer a 14-day return period on eligible products from the date you receive your order.

Eligible returns are free of charge, subject to our Return Policy. Products should be returned in their original condition and packaging where applicable.

Can I collect my order?

Yes. Collection is available in Johannesburg only.

Please contact us before collection so we can confirm availability and provide you with the collection details.

Email: sales@shopnmore.co.za
WhatsApp / Tel: +27 76 571 7488

Do you offer bulk-buying discounts?

Yes. We offer special discounts on bulk purchases for selected products.

If you are buying for a business, school, event, organisation, or simply require a larger quantity, please contact us with the product name and quantity required. We’ll be happy to assist with availability and bulk pricing.

Email: sales@shopnmore.co.za
WhatsApp: +27 76 571 7488

What should I do if I receive the wrong or damaged item?

Please contact us as soon as possible after receiving your order.

Send us your order number, a brief description of the issue, and photographs where applicable, and our team will assist you with the next steps.

Will I receive tracking information?

Yes. We will send you your tracking number as soon as your order has been dispatched, so you can follow the progress of your delivery.

How do I know my order has been received?

Once your order has been successfully placed and payment has been confirmed, you will receive an order confirmation using the contact details provided during checkout.

Is Shopnmore VAT registered?

Yes. Shopnmore is a VAT-registered South African business.

VAT Number: 4440317347

VAT is included where applicable, and VAT documentation can be provided as part of our invoicing process.

How can I contact Shopnmore?

We’re always happy to help with questions about products, orders, delivery, payments, returns, collections or bulk purchases.

Email: sales@shopnmore.co.za
WhatsApp / Tel: +27 76 571 7488